Abingdon Pediatric Dentistry: Rolon Evelyn M DDS at 465 West Main Street in Abingdon, Virginia

Customer Reviews about Abingdon Pediatric Dentistry: Rolon Evelyn M DDS

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  Worst dentist I've ever been to in my life the so called dental assistant literally tried to pull my son out of my arm's while I was trying to comfort him and assure him it was ok to go back by himself and she scared him even more pulling on his arm like he was NOTHING all while yelling that she had work to do and didn't have time for his crying and he was 3 year's old! Out of motherly instinct I told her to take her hands off my son and she still tried to convince me he had to go back that I wouldn't receive a refund because my son was "a cry baby momma's boy" as she said I wouldn't recommend anyone to take their children to this dentist because the first time you can go back but the second your not allowed to know anything the receptionist is completely rude when I asked for my money back due to the assistant's actions when she finally gave me my refund I watched the same assistant do the same thing to 2 other children!! They may have all the fun and playful thing's for children to be amused but the service and respect is awful. Don't buy into the fun kid friendly dentistry it's far from that after the first visit.
  June 30, 2017

  by Ashley Malone
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  I cannot speak to the skill and demeanor of the dentist, but I have never been so poorly treated by an Office Manager in my life, and that is not hyperbole. I had to call to reschedule my son's first appointment with this office because he has severe environmental allergies that often times will flare up and keep him from being able to attend school, sporting events, etc. I spoke with a member of the front office staff who was very pleasant. At this particular time, I was told that I would need to produce a note from a doctor's office stating he was too ill to attend his dentist appointment. I told them he would not be attending the doctor today as he attended urgent care the day before, but I could send them the note that he received to excuse him from school. I was then told they wouldn't be able to accept that, and would not be able to take my son as a patient AT ALL unless he kept his 2pm appointment. I then asked to speak with the office manager so I could look into the reasoning behind such a strict and inflexible scheduling policy. This man was rude. I am a hard person to anger, but he treated me from the first moment as a hostile customer in spite of my demeanor and calm inquiries. He told me that they saw kids with allergies all the time and that my son needed to keep his appointment, and he raised his voice as he was telling me this. I informed him of the degree of my son's allergies, and that even the school system understood, and he was unmoved. He continually interrupted me, referred to his staff as "my girls" which signaled to me a distinct lack in professionalism, and kept speaking to me as if I were an insolent child trying to break the house rules. I work for a nationally traded company in a large office building with a huge staff, and we serve over 10,000 employees companywide. I would never dream of speaking to someone the way this man spoke to me. I really do feel sorry for the nice women I spoke to earlier, as I imagine they have to deal with his staggering lack of professionalism on a daily basis. My son has dental insurance, I have a good job, and we will be taking our years of future dental work and braces elsewhere.
  March 17, 2017

  by Kristi Lawson

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